Support & Help

You can create an account by opening the LumoTV app and tapping on the "Sign Up" or "Register" button. Follow the on-screen instructions to complete your registration.

To download a video, open the video detail page and tap the download button. You can manage your downloads in the "Downloads" section of the app. Note that downloaded videos are stored locally on your device.

If a video is not playing, please check your internet connection. Also, ensure that you have the latest version of the app installed. If the problem persists, try restarting the app or your device.

To cancel your subscription, go to your Apple ID settings on your device, tap "Subscriptions", find LumoTV, and select "Cancel Subscription". You can also manage subscriptions directly in the App Store.

You can clear your watch history by going to the "History" section in the app and using the clear or delete options. You can also clear individual items by swiping left on them.

LumoTV is available for iPhone and iPad running iOS 15.6 or later. The app is optimized for both iPhone and iPad devices.

If you encounter any issues or bugs, please contact our support team at support@lumotv.com. Please include details about the problem, your device model, iOS version, and steps to reproduce the issue.

To delete your account, please contact our support team at support@lumotv.com with your account email address. We will process your account deletion request within 7 business days.

Yes, we take data security seriously. We use industry-standard encryption to protect your information. Sensitive data such as passwords are stored securely using iOS Keychain. Please review our Privacy Policy for more details.

You can watch downloaded videos offline. However, to browse content, search, or stream videos, you need an active internet connection. Make sure to download videos while connected to Wi-Fi for the best experience.